Refund Policy

1. 14-Day Money-Back Guarantee

We offer a 14-day refund window on credit purchases and subscription charges. Within 14 days you can request a refund of your unused credits, issued net of the payment processing fee (see Section 4). Credits you have already used are not refundable.

2. Eligibility for Refunds

You are eligible for a refund if:

• You request a refund within 14 days of the charge (this applies to both monthly subscription renewals and one-time credit packs)
• You still have unused credits from that purchase (only the unused portion is refundable, see Section 4)
• The service did not meet the described functionality
• You experienced technical issues that prevented service use

3. Non-Refundable Situations

Refunds are NOT available if:

• More than 14 days have passed since the charge (monthly or one-time)
• Credits you have already used. Used credits are never refunded; only the unused balance is (see Section 4)
• The non-refundable payment processing fee charged by our payment provider (see Section 4)
• You violated our Terms of Service
• Your account was suspended or terminated for abuse

4. Partial Refunds

If you've used some credits but are still within the 14-day window, we may offer a pro-rated partial refund based on unused credits:

Example: you purchased 250 credits for $20 and used 50, so 200 are unused:

Unused value = (200 / 250) × $20 = $16.00
Refund = $16.00 less the processing fee (for example $1.50) = $14.50

Payment processing fees: Where permitted by applicable law, the non-refundable processing fee charged by our payment provider (Paddle) is deducted from any refund, so refunds are issued net of that fee. We may choose to absorb the processing fee and issue a full refund as a goodwill gesture, at our discretion.

5. How to Request a Refund

To request a refund:

1. Email us at [email protected]
2. Include your account email and Paddle transaction ID
3. Explain the reason for your refund request
4. We will respond within 2 business days

6. Refund Processing Time

Once approved:

• Refunds are processed through Paddle within 2-3 business days
• It may take 5-10 business days for the refund to appear in your account (bank-dependent)
• You will receive a confirmation email when the refund is processed
• Your account will be credited back any deducted credits if applicable

7. Free Credits (Signup Bonus)

The 100 free credits provided upon signup are:

• Non-refundable (they were free)
• Non-transferable
• Will be deducted first before paid credits are used

8. Technical Issues and Service Outages

If our service experiences:

• Extended outages (>24 hours): We will provide credit compensation
• Data loss: We will refund affected transactions
• Billing errors: We will correct and refund immediately

9. Chargebacks

Please contact us before initiating a chargeback.

If you file a chargeback:

• Your account will be immediately suspended pending investigation
• All credits will be frozen
• We will provide transaction records to the payment processor
• Fraudulent chargebacks may result in permanent account termination

We aim to resolve all disputes fairly - please give us a chance to help before escalating.

10. Account Termination and Remaining Credits

If you delete your account:

• Unused credits are forfeited (no refund)
• Exception: Credits purchased within the last 14 days are refundable (see Section 2)
• You can request to keep your account inactive instead of deletion to preserve credits

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will not affect refund requests already submitted. We will notify you of significant changes via email.

12. Contact Us

For refund-related questions:

Email: [email protected]
Support: [email protected]
Response time: Within 2 business days